Keep customers happy and coming back.Find New Customers
An automated reputation system that follows up after every job and builds your Google reviews. Then, when your area opens or by invite, add the Referral Network to bring in new customers from other local businesses.
Automated Reputation Management for $49 a month. Every customer asked for a review, every time.
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Automated Reputation Management
$49 a month
$99 one-off setup
- Instant customer feedback
- Keep customers happy
- More repeat business
- Why you need it
- Reviews decide who gets the call. Most happy customers never leave one, and unhappy ones go quiet.
- What it does
- Texts every customer a Google review link and a private feedback page after each job.
- What it builds
- More Google reviews, problems caught early, a clear monthly trend report.
- How it works
- We set it up. It runs after every job, so it happens every time.
Also available: when your area opens, or by invite
Red Dog Local Referral Network
New customers from other local businesses. Their customers choose your voucher and yours choose theirs. You pay a fixed fee for your business type ($10 to $35) only when a verified new customer turns up, and you earn 40% of the other member's fee back as a credit when your voucher brings them one. Customers who use a voucher also enter our monthly fuel voucher draw. Free for 90 days, then $49 a month. Join today to hold your spot.
Automated Reputation Management
Happy customers who keep coming back
The Reputation System, only $49 per month
$99 one-off setup
It follows up after every job, so it happens every time, not just when you remember. Google reviews matter because new customers read them before they ring you. Regular, recent reviews show a business that is busy and well looked after, and they keep your Google profile fresh. And a private feedback page means you hear any problem first and can put it right before it turns into a public review.
More Google reviews
Every customer is asked after every job, so reviews build steadily instead of in a rush when you remember.
A higher-profile presence
A strong, recent star rating makes your business stand out when people compare local options on Google.
Helps your local SEO
Review count, rating and how recent they are all feed into how Google ranks local businesses. No one can promise a position, but this is the part you control.
Shows up when people ask AI
More people now ask AI chat tools who to call. These tools draw on public reviews and listings, so a well-reviewed business gives them more to work with.
Unlimited SMS review requests included
Want a call as well? Two optional add-ons.
Automated satisfaction call
$6.50 for each call that connects
A life-like call from one of our agents before the Google text. Problem raised? It gives you a chance to put it right before any public review.
Live mystery-shop call
$29.95 for each call
A real person with 30+ years of experience phones a customer once or twice a month.
You choose every time
As part of the standard platform service, you get unlimited SMS review links sent out to every customer. If you want to add an extra automated satisfaction call or a live mystery shop, they are available as required.
"I don't want an automated agent ringing my customers."
That's fine. You choose what happens for each customer, and you can simply use the SMS review link and private feedback page, which is also quite effective.
Follow-up that actually happens
Most owners are too busy to follow up every customer. A link, a satisfaction call or a mystery shop each add value, and show you what makes customers happy and where to improve.
More honest feedback
Customers are more open, and less worried about upsetting the business, on an independent satisfaction call. Many of our clients get far more honest feedback this way.
It's entirely up to you. Choose what happens for each customer, and change it any time.
Part of Red Dog Advantage, so you can add more when you're ready, such as an AI Receptionist to answer your calls.
Optional add-on, available when your area opens or by invite
Red Dog Local Referral Network
We reward your customers for an honest review. They choose the voucher. You only pay for the customers who come through your door.
Finding new customers is hard, expensive and eats your time
Budgets are tight and most of the effort comes down to you. The usual fixes each have a catch.
Ads cost money
You pay for every click, and you can't always tell which ones turned into work.
- Every click is paid for, whether it turns into a job or not
- Hard to tell which clicks became real customers
- Stop paying and the enquiries stop
Posts cost time
Hours that could have gone into the job in front of you.
- Write the post, find a photo, then do it all again tomorrow
- It falls behind the moment you get busy
- Time you can't bill for
Word of mouth is left to chance
Your happiest customers are rarely asked to bring anyone back, so it only happens when they remember.
- Happy customers are rarely asked to send a friend
- It only happens when they remember
- Hard to plan around, and hard to grow
The Referral Network: find new customers without ads or posting
How it works
Once we're operating in your local neighbourhood, the referral program opens up to you. For an extra $49 a month, free for your first 90 days, you're added to the network on top of your Reputation System. Customers of the other local members can then choose your voucher, and you pay a fixed fee for your business type ($10 to $35) only when a verified new customer turns up.
The benefits
You get referrals from your own local area, from customers who are ready to use a service like yours. Even better, you join a network where every member has their reputation under control and puts customer service first. That makes it a tight-knit, high-service referral network, so the customers who find you do it through a local business they already trust, and you only pay when they become your customer.
The price
$49 a month free for your first 90 days
Your 90 days start when your area is live and you join the network. After that it is $49 a month on top of the Reputation System. You pay a fixed fee for your business type only when a verified new customer turns up, and 40% of that goes back to the business that gave the voucher as a credit against their monthly fee. Join today to hold your spot.
Fixed fee per verified new customer, by business type
- Hospitality (restaurants, venues)$10
- Hair, beauty and wellness$15
- Trades, auto and home services$35
- Professional services$35
The same rate for every business of that type. Plus GST.
Example: you are an accountant
- Your customer picks a voucher for Jim's Hairdressing. You pay nothing.
- Lucy, a customer of another member, picks your voucher and becomes your customer.
- You pay $35 (the professional services rate), once, after the sale is confirmed. No customer, no fee. 40% of it goes back to the business that gave the voucher.
- Your customer also earns you money: when their voucher brings a new customer to Jim ($15 hair rate), you earn a $6 credit on your monthly fee. Jim's new customer also goes into our monthly fuel voucher draw.
Watch how it works (70 seconds)
Earn credit when your voucher works
Giving a voucher costs you nothing. When a customer uses it and becomes a new customer of another member, you earn a credit against your monthly fee, worth 40% of the fee that member pays. The customer who uses it also goes into our monthly fuel voucher draw.
A fixed fee only for a verified new customer
From $10 to $35 depending on your business type, paid once after the sale is confirmed. No new customer, no fee. 40% of it goes back to the business that gave the voucher.
Customers choose their voucher
Nothing is assigned, so no local rivalry and no clash with your existing relationships. Customers take the one they actually want, so more get used.
A gift from Red Dog
Not a recommendation by the business that gave it. If a customer has a poor experience, we follow it up and work it out with the business.
Honest feedback earns the reward
Any score earns a voucher, so you hear the truth, not only the good news. That is what lets you put things right early.
Every customer gets a voucher
Every customer who gives feedback earns a voucher, good or bad, whether it comes through the review link, the private page or a satisfaction call. You hear the truth, and every customer is thanked.
What about local competition?
Only one business per type in each area joins the referral system, first come, first served. To be part of it you need to be on the Reputation System and keep a good standing.
What does Red Dog do?
We run the system and keep the network working. We track the vouchers, keep everyone up to date, and find new members to join in different sectors.
Know where you stand every month
You see how your customers feel, what they say and, with the Referral Network, which vouchers turned into new customers.
You can see what is working, put right what is not and keep your customers coming back.
Pricing
Automated Reputation Management
The Reputation System
$49 a month, plus a one-off setup
$99 one-off setup, everywhere.
- Every customer gets a text with a link to leave a Google review
- Private feedback page, problems reach you first
- Monthly trend report
- Access to Red Dog Advantage and the CRM
- Google Business Profile update at sign-up
- 2 automated Google Business Profile posts a month
- Optional: automated satisfaction call, $6.50 for each call that connects
- Optional: live mystery-shop call, $29.95 for each call
- Cancel any time
Optional add-on, when your area opens or by invite
The Referral Network
$49 a month, free for your first 90 days
- Needs the Reputation System
- Customers choose any voucher in the network
- A fixed fee ($10 to $35 by business type) only for each verified new customer
- Earn a credit (40% of the fee) when your voucher brings a new customer to another member
- Customers who redeem enter a monthly fuel voucher draw
- One spot per business type, held when you join
Your first months
Month 1
$49 Reputation System. One-off setup is $99.
From $49
Referral Network, first 90 days
Free. Your 90 days start the day your area goes live and you enter the programme.
$0
The Referral Network is free for your first 90 days. They start when your area is live and you enter the programme. After that it is $49 a month as an optional add-on. Cancel any time.
Plus optional calls and a fixed $10 to $35 fee (by business type) for each verified new customer. All prices are in AUD and plus GST. Spots in the network are held for Reputation System customers only.
Sign up in two easy steps
Anyone can sign up. It takes a couple of minutes.
Sign up for Reputation Management
Answer a few quick questions about your business, then see your result. $49 a month and a $99 one-off setup, plus GST.
Lock in your spot
Your area is open: start your Reputation System straight away and lock in your spot in the local Referral Network.
Your area is coming soon: register now and we will hold your spot for when your area goes live. We will tell you the moment we arrive.
We take one business per type in each area: one accountant, one hairdresser and so on. The Referral Network is free for your first 90 days once your area is live.
Prefer to talk? Call 0485 090 025.
Red Dog Loyalty questions
What is Red Dog Loyalty?
Red Dog Loyalty is a customer satisfaction, review and referral service for local South Australian businesses, run by Red Dog Advisory. After every job, each customer gets a text with a Google review link and a private feedback page, so you build reviews and hear about problems first. When your area opens, you can also join the Red Dog Local Referral Network, where customers of other local members choose your voucher and become new customers for you.
Who is it for, and where is it available?
It is for local service businesses such as tradies, accountants and tax agents, clinics and health services, real estate and property, and hairdressers, beauty and wellbeing. We are opening in Whyalla first (November 2026), then Port Augusta (December 2026), then Adelaide Metro (early 2027). Anyone can sign up for the Reputation System now. If your area is not open yet, we hold your spot for when it is.
How much does it cost?
The Reputation System is $49 a month plus a one-off $99 setup, in AUD plus GST. It includes the review text for every customer, a private feedback page, a monthly trend report, a Google Business Profile update at sign-up and two automated Google Business Profile posts a month. Optional extras: an automated satisfaction call at $6.50 for each call that connects, and a live mystery-shop call at $29.95 for each call. The Referral Network is free for your first 90 days, then $49 a month as an optional add-on, plus a fixed fee of $10 to $35 (by business type) only for each verified new customer.
How do my customers give their feedback?
By text, email or a simple web page. Each customer gets a link to leave a Google review and a short private page to tell us how the job went. Everyone who gives feedback gets a voucher, whatever they say. Want a call first? Add the satisfaction call.
What does the follow-up involve?
It is a structured satisfaction process that adapts to each customer's experience, so positive experiences are reinforced and any concerns are identified and addressed. The value is what happens next: problems resolved, honest reviews and new customers.
Will it help me show up in Google and AI answers like ChatGPT?
It helps with the part you control. Nobody can promise a place in ChatGPT, Google's AI answers or any other AI assistant, but these tools commonly draw on public information such as your Google Business Profile and customer reviews. Red Dog Loyalty asks every customer for a Google review after every job, so you keep a steady flow of recent, genuine reviews, which also helps you in normal Google search and Maps. The Google Business Profile update at sign-up and the two monthly posts keep your profile current.
Does it replace my staff?
No. It follows up after the job so you and your team don't have to.
Do you phone my customers?
Only if you add it. The optional customer satisfaction call ($6.50 for each call that connects) comes from one of our automated agents before the Google review text goes out, so any problem is caught and passed to you first. It gives you a chance to rectify any problem before any public review. Calls are recorded and customers can opt out any time. Prefer a real person? The live mystery-shop call, once or twice a month, is $29.95 from a professional with 30+ years' experience.
I don't want an automated agent ringing my customers.
Fair, and it is completely optional. Most customers just get the text and the web page. If you add the call, here is why owners do: you would ring every customer after every job yourself if you had the time, but most small businesses never get to it. A natural, life-like call from one of our agents every time is far better than no follow-up at all. Customers also tend to be more open with an independent agent, because they don't worry about upsetting the business. Calls are recorded and customers can opt out any time.
Are vouchers only for happy customers?
No. Every customer who completes an honest review earns a voucher, whatever their score, and they pick which one. We want the truth, because that is what lets you put things right.
Can my customer choose which voucher they get?
Yes. Nothing is assigned. After giving feedback, your customer sees the vouchers on offer from local members and picks the one they actually want. Choice means vouchers get used, and the people who use them are the ones most likely to become real customers.
What do customers get for using a voucher?
The voucher itself, and every customer who redeems one is entered into a monthly draw for fuel vouchers. It is a reason for them to use it, and to let you know they did. Entry is free and terms apply.
Is it one business per type? Can any customer take part?
The network is one business per type in each area, so you never compete with another member for the same vouchers. Customers are different: anyone who has used a member can take part. Every customer gets the text, can leave a Google review and can choose a voucher.
Do I pay for the vouchers I give out?
No. A voucher you give out costs you nothing, and it can earn you money: when your customer's voucher brings a new customer to another member, you earn a credit against your monthly fee, worth 40% of the fee the other member pays. You pay a fixed fee for your business type, $10 to $35, only when a verified new customer comes to you. No customer, no fee.
When do my 90 free days start?
When your area goes live and you enter the programme. Joining today secures your 90 days and holds a spot for your business type. To hold a spot you need to be a Reputation System customer. After the 90 days the Referral Network is $49 a month as an optional add-on, and you can cancel any time.
Is this buying leads or cold calling?
No. New customers only come from real customers of other local members who choose to use a voucher. There are no bought lists and no calls to strangers.
What stops members dealing direct and skipping the network?
Every voucher is used through its own code, and a verified sale is what counts. It is a strict rule in the network terms you accept at sign-up: a member who goes around the network is removed immediately and forfeits any credits for used vouchers.
What if a customer has a bad experience with a business they got a voucher for?
Customers pick their own voucher, and it is a gift from Red Dog. Vouchers are issued by Red Dog, not by your business, so you are not liable for them, and they are not a promise or recommendation from the business that handed it out. If a customer tells us about a poor experience, we follow it up with them and work it out with the business. Businesses with repeated complaints leave the network.
How long does it take to start?
About a week from sign-up. Sign up, answer a few quick questions, and we set up your Reputation System. If your area is open, you can lock in your Referral Network spot straight away. If it is coming soon, register now and we hold your spot.
What if I want to stop?
You can cancel any time.