For Charities and NFPs

Practical systems and AI for Adelaide charities and not-for-profits

Small teams, big missions and not enough hours. We help South Australian charities and community organisations answer enquiries, onboard referrals and supporters, and use AI safely, without adding to the admin pile. Start with a free workflow audit.

Two volunteers sorting donated clothes behind the counter of a small suburban op shop

Free guides and tools for charities and NFPs

AI policy builder · 7 min read

An AI policy for not-for-profits (with a free builder)

Build a one-page AI policy for your board, and learn what must never go into a public AI tool.

Read and try it Brief builder · 6 min read

Choosing a donor database for a small charity

What to ask for, what to avoid, and a brief builder to get comparable quotes.

Read and try it Program checker · 5 min read

Tech discounts and donated software for Australian charities

A two-question checker for the main discount programs, with links to each program's own rules.

Read and try it
Three committee members working through a document at a kitchen table at night
Where the hours go

Most of the admin happens after hours

In a small organisation the follow-up often happens at someone's kitchen table: a committee member going through the inbox, a coordinator updating the volunteer list, a treasurer chasing forms.

We set up the front door so enquiries, referrals and sign-ups land in one place with the next step already started. Less chasing, and a clear record when the board asks.

Sound familiar?

Referrals and enquiries arrive by phone, email and forms, and someone has to chase every one by hand.
Supporter, volunteer and client information lives in spreadsheets that only one person understands.
Staff and volunteers are already using AI tools, but there is no policy on what is safe.
The phone goes to voicemail when the team is with the people you serve.

How it works: from lead to follow-up

01

Map how work arrives

We look at where enquiries, referrals and sign-ups come from today and where they get stuck.

02

Fix the front door

Forms, phone answering and booking so every enquiry gets a prompt, consistent reply.

03

Connect the follow-up

Reminders, onboarding steps and updates that run themselves and keep a clear record.

04

Keep it safe

An AI policy, sensible access levels and clear rules on what information goes where.

What's included

Referral and enquiry tracking

Every referral tracked from first contact to onboarded, with reminders so nothing stalls.

AI receptionist

Answers when the team is busy, takes the details and passes urgent calls to a person. You control what it says.

Supporter and volunteer database

One place for contacts, with clear permissions and simple reports for the board.

Forms and onboarding

Online forms that feed straight into your system and trigger the next step.

AI policy and staff guidance

A practical one-page policy and a short walk-through for staff and volunteers.

Website and local visibility

A clear website and Google Business Profile so people in your area can find you and know what to do next.

Built around how community organisations actually run

  • Volunteer sign-in sheet on a clipboard while volunteers set up a community hall

    Volunteer sign-in

    Rosters and sign-in that feed one list, not three spreadsheets.

  • Volunteers in hi-vis handing out hot meals from a community food van in the evening

    Services out in the community

    Calls answered and details taken while the team is out.

  • A coordinator working on a spreadsheet in a small not-for-profit office

    One small office

    Simple reports for the coordinator and the board.

Volunteers tending raised vegetable beds in a community garden

Give the volunteers their weekends back

The aim is less admin, not more software. We work with what you already have where we can, and only suggest something new when it clearly saves time or reduces risk.

The offer

Start here

AI Receptionist

From $79 per month
  • 24/7 phone answering in your organisation's name
  • You decide what it can and can't say
  • Urgent calls passed to your team
  • Call summaries sent to you
  • Set up and tested for you

Charity Systems Review

Tailored quote
  • Free workflow audit of how enquiries and referrals arrive today
  • Fixed-price quote before any work starts
  • Forms, database, follow-up and reporting working together
  • AI policy and staff walk-through
  • Optional monthly management

Prices in AUD as listed. Ongoing services run month to month. You get a fixed quote after your free workflow audit.

Questions

Do you work with charities and community organisations?

Yes. We help small charities and community organisations with referral and onboarding systems, volunteer admin and follow-up, built around the tools you already use.

Do you offer not-for-profit pricing?

The prices on this page are our standard prices. If your organisation is a registered charity, mention it when you book your free workflow audit and we will talk through your budget honestly. Many providers also run their own not-for-profit programs, which our free guide on tech discounts explains.

Is it safe to use AI with information about the people we support?

It needs care. The privacy regulator recommends not entering personal information, and particularly sensitive information, into publicly available AI chatbots. Our free AI policy builder helps you set clear rules, and we design systems to collect only what you need.

Does the Privacy Act apply to us?

It depends on your size and activities. The OAIC says it applies to a not-for-profit with annual turnover over $3 million, and in some other cases, such as providing a health service. Check the OAIC guidance, linked in our AI policy guide, and get legal advice if you are unsure. We can design the systems around whatever you decide.

Do we need to replace our existing systems?

Usually not. We start by working with what you have, and only recommend something new if it clearly saves time or reduces risk.

Is there a lock-in contract?

No. Ongoing services run month to month. Project work is a fixed quote you agree before anything starts.

Call us